Thursday, February 13, 2014

“Few clicks and a password: Payment done!”




Paying bills in my dad’s days: Took minutes and sometimes, couple of hours
Paying bill nowadays: Few seconds and at times couple of minutes

Deeptha Sreedhar

“Running a house is not easy. It involves paying many bills and remembering many deadlines. Whereas running a kitchen is not a big deal! Try paying bills for a month..!” argued my father. These lines are typical of my dad when my mom and he fight about sharing ‘ghar ka work’. Fed up of trying to put peace with the fights, my mom pointed at the recent Airtel commercial, (the one where a boy pays bills through his mobile) and asked me to teach her the same! I was surprised and the same time excited to help mom win this never ending battle. For teaching her how to pay bills online would mean settling scores with dad! 

My mom is not tech savvy. Yet, learning to pay bills was no big deal. Contrary to popular belief, online transactions are not complicated and do not require any intricate computer knowledge. The basic ingredients required, (as my mom would call it!) is a functioning computer with a decent internet connection and details of bills to be paid with banking passwords.

From mobile bills, telephone bills, electricity bills, insurance renewals to shopping, everything is can now be made in few clicks. The sincere student that my mom is, made notes of those four steps involved in transacting: Opening the browser, typing the required web address, keying in the bill number- details etc and proceeding to pay desk. Trying her first e-payment, she lifted her head up once and called out to my dad, what’s your credit card’s ‘cvv’ number? Puzzled at why mom wanted it, my dad gave it to her reluctantly. Moments later, my mom held her head up in pride and told, landline bill paid. Now go cook dinner!

I have not seen such a befitting reply and revenge before. Although the dinner was not as tasty as mom makes, we learnt one thing that evening: anyone can pay bills online!

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